Skip to content
Travel — Hotel — Insurance — Science — Health-and-wellness — Planning — Finance — technology — Fitness-and-exercise

Submitting a claim made straightforward: Follow these steps for swift processing.

Streamlining Travel Insurance Claims: Swift and Hassle-Free Processing Awaits You on Our User-Friendly Platform.

,   and  Administrator
3 min read
Effortlessly handling travel insurance claims: Discover our quick and straightforward guide.
Effortlessly handling travel insurance claims: Discover our quick and straightforward guide.

Submitting a claim made straightforward: Follow these steps for swift processing.

Travel insurance is an essential safeguard for any trip, providing protection for your health, possessions, and trip expenses when unexpected incidents occur. While travel insurance may not cover every minor inconvenience, our comprehensive insurance offers coverage for the primary issues that may arise during travel.

Before making a purchase, it is essential to understand the coverage that your chosen insurance policy provides, and our website offers clear, concise explanations. In the event of a claim, knowing how to file it efficiently will ensure a smooth process from start to finish.

Filing a Claim

Our website provides an easy, digital, in-app claims filing process that aims to resolve claims quickly, fairly, and accurately. To file a claim:

  1. Open the our website app on iOS or Android, and click on 'Trips' on the bottom menu.
  2. In the 'Trips' tab, select the relevant trip for which you're filing a claim.
  3. Click on 'File a claim' to begin the process.
  4. Provide details about the incident, including those involved, what happened, and the date (or approximate date).
  5. Add any necessary documents to support your claim. You can add these files directly within the app, or via email.
  6. Specify the amount you're claiming for and provide an honesty pledge to submit your claim.
  7. You can view all claims related to your trip in the 'Claims' section of the Trips table. If you need assistance, you can chat with a member of our team at any time.

If you do not have the our website app, you can contact us via email at claims@our website.

Processing Time

We aim to process claims within 48 hours of receiving all necessary information. The processing time may vary, depending on whether all information is available to process the claim. If additional information is needed or if a claim is denied, our team will contact you via chat or email.

Our claims team processes claims in-house to ensure that your travel experience is looked after from start to finish, unlike most travel insurance companies that outsource this process.

Reimbursement

If your claim is approved, funds can be sent to your our website Wallet, a digital card that can be added to your phone's Apple Pay or Google Pay wallet. Alternatively, you can opt to transfer funds directly to your bank account.

Checking the Status of a Claim

Through the our website app, you can check the status of your claim under the 'Trips' tab. Here you can see the status of your claim (open, in process, resolved, or closed) and communicate with our team via the 'Chat' function if needed. You can also contact us directly via email or reach us toll-free at 1-833-240-7056, including weekends and holidays.

Tips for Filing a Claim

  1. Contact us immediately if something happens, as we are available 24/7 to assist you, even during tight layovers. For medical situations, ensure everyone's safety first, then contact us for guidance.
  2. If you experience a medical issue, prioritize your health by seeking medical attention promptly. In some cases, you may need a physician's statement for pre-trip cancelation or pre-existing conditions.
  3. Save all travel documents, receipts, and important information as proof is essential for reimbursement.

Required Documents

Keep all documents, including receipts for flights, hotels, activities, and other expenses, proof of payment, physician's statements, police reports, airline notices, and any other proof of your loss or incident.

Simplified Claims Process

Our goal is to prioritize our travelers and provide the necessary assistance to ensure a top-notch travel experience. Our claims process is no exception, as we aim to make filing claims easy and efficient, even when unforeseen circumstances arise.

  1. Recognizing the significance of travel insurance, our comprehensive policy offers protection for your health, possessions, and travel expenses, providing an essential safeguard for any trip.
  2. When unexpected incidents occur during travel, understanding the coverage provided by your chosen insurance policy is crucial, and our website provides clear, concise explanations to aid in this understanding.
  3. In the event of a claim, utilizing our easy, digital, in-app claims filing process not only aims to resolve claims quickly but also ensures a smooth process from start to finish.
  4. To file a claim, you can open the our website app on iOS or Android, select the relevant trip, click on 'File a claim', provide details about the incident, add necessary documents, specify the amount you're claiming for, and provide an honesty pledge.
  5. Personal finance management is an integral part of the travel lifestyle, and our website offers a digital wallet for reimbursement funds, compatible with Apple Pay and Google Pay wallets.
  6. Health and wellness, fitness and exercise, science, technology, and finance are interconnected aspects of the modern lifestyle, and our claims process reflects our commitment to providing seamless, efficient support to our travelers in these areas.
  7. Whether you need to check the status of a claim, view all claims related to your trip, or contact our team for assistance, our website app provides a user-friendly platform to help simplify the claims process during travel.

Read also:

    Related

    Latest