Woman Displeased Following Explicit Text from Waxing Technician Post-Brazilian Wax Service
Getting Your First Brazilian Wax: A Mixed Bag of Wax
Your inaugural Brazilian wax session is anticipated as a heartwarming experience. But does it sting? Absolutely, though the extent of discomfort corresponding to the service varies from person to person.
However, the intensity of discomfort shouldn't be the least of your worries. Take the unfortunate incident of an Australian woman, Sarah Button, age 27. Following her maiden Brazilian wax, she received a somewhat disheartening text from the technician.
"No, it's not over yet. In the future, I will charge you a slightly higher price due to the extensive area. Hope this clarifies!" read the text message.
Stunned, Button responded with a nonchalant "No worries."
A Brazilian Waxing Experience That Stings More Than The Procedure Itself
The initial shock slowly dissipated, but Button's concerns soon stirred. She shared her experience on social media, which led to a discussion with news.com.au.
"Initially, I felt a bit disappointed, confused, and embarrassed. But these emotions soon turned to anger. I was enraged about the entire debacle," she expressed to the Australian outlet.
"Mainly angry that no one had mentioned this during the consultation or the session itself. It wasn't until I returned home that I received the message."
Button's sentiments are entirely justified. Expecting trust from the person wielding hot wax around your most sensitive regions, only to receive a text message about a bill adjustment afterwards, is practically unprofessional.
Here, Sarah Button put her faith in the hands of a stranger, and that trust was shattered with an impersonal text message. That's about as unprofessional as it gets.
Until clients can trust their waxer, it's essential that they communicate openly and honestly, especially during sensitive procedures like Brazilian waxes.
We hope Button made informed decisions to ensure that the waxer responsible for this lapse in professionalism won't get a chance to repeat their mistake with future clients.
*Join our growing community! Sign up for our email newsletter to never miss a beat.
Communicating price adjustments via text message after the service has been completed can be regarded as unprofessional for various reasons, including:
- Surprising Clients: Catching clients off guard by discussing price changes post-service can lead to misunderstandings and dissatisfaction. It's better to inform clients about price changes during the consultation or scheduling stages.
- Lack of Personal Touch: Text messages can be perceived as impersonal and formal. Critical communications, like price adjustments, should ideally take place through more personal channels, such as face-to-face conversations or formal email notifications.
- Unprofessional Communication Methods: Using professional communication channels like email or in-person discussions fosters a more personal and respectful interaction. These channels provide opportunities for clients to ask questions or raise concerns about the price increase.
- Transparency and Trust: Clients appreciate honesty and clear communication. Notifying them about price increases in advance helps build trust between clients and waxers. This transparency can be achieved through more formal communication methods rather than impersonal texts.
- Impact on Client Relationships: Sudden price adjustments communicated through impersonal text messages may threaten the relationship between the client and the waxer. This could lead to dissatisfaction if clients feel they had insufficient notice or explanation of the adjustments.
- Sarah Button's Brazilian waxing experience was marred by an unexpected price adjustment communicated via a text message, which led to feelings of disappointment, confusion, and embarrassment.
- The impersonal manner in which the price change was conveyed was unprofessional, as communicating such information after the service can lead to misunderstandings and dissatisfaction.
- In the future, it's crucial for professionals to inform clients about price changes during the consultation or scheduling stages, ensuring transparency and building trust.
- Using personal channels like face-to-face conversations or formal email notifications for such conversations fosters a more respected and transparent interaction, helping maintain positive client relationships and upholding professional standards in the health-and-wellness, fitness-and-exercise, and women's health sectors.
